Launch of the CxOutsourcers Group

Are you ready to get inside the buyer’s mind?

CxOutsourcers is a mindshare group and forum for C-level decision-makers to get inside the buyer’s mind and be equipped with the latest global research and strategy to create their company’s blueprint for success.

Our flagship conference is taking place in Las Vegas on June 18th and 19th, which is an event that you don’t want to miss!

WHY WE CREATED CxO

Global BPO executives are constantly challenged to stay ahead of the industry and to get inside the buyer’s mind

CxO Member & Delegate Profile

Members and delegates to our flagship event are BPO Business & Knowledge Leaders, Strategists, Consultants and Brokers who require actual strategy and best practices on a quarterly basis to steer customer experience, contact centre and BPO investment strategies.

BPO INFLUENCERS

Global Consultants, Brokers, Analysts, Influencers & Journalists.

C-LEVEL BPO EXECUTIVES

Strategic outsourcing decision-makers who require the latest strategy and best practice.

WHY WE KNEW THE TIME WAS RIGHT

Collectively we have a wealth of research, content, information and a global network of BPO executives, analysts and influencers

GLOBAL PARTICIPATION

Australia Ireland
Belize Jamaica
Bulgaria Mexico
Canada Nicaragua
Colombia Philippines
Egypt South Africa
El Salvador Spain
Guyana United Kingdom
Honduras United States
India Zimbabwe

Our influential global network spans the following regions:
• EMEA (Europe, Middle East & Africa)
• ANZ (Australia & New Zealand)
• APAC (Asia-Pacific North)
• NA (North America)
• CALA (Caribbean and Latin America)
• BRICS (Brazil, Russia, India, China, South Africa).

CxO Las Vegas Launch
June, 18 – 19 2018

What questions will our flagship event answer for you?

What are global BPO buyers planning for this year?
What are their investment strategies?
What are their greatest challenges, pain points and objectives?
What criteria do I need to meet to win and retain new business/leads?
What must I do to balance seats vs automation?
What insights and best practice must I apply for CX transformation?
What is my organization’s true value proposition and strategy to address all the above?

Book Your Seat Now!

WHERE:

The Golden Nugget Hotel & Casino

WHEN:

JUNE 18 – 19, 2018


Book Your Seat Now!

DAY 1 AGENDA (subject to change)



TIME THEME PRESENTATION
7:30 – 8:00 Networking GUEST ARRIVALS & REGISTRATION
8:30 – 9:15 Global Overview STATE OF THE FRONT-OFFICE BPO INDUSTRY
Steve Weston - Epic Connections
9:15 – 10:00 Investment Priorities GLOBAL OMNIBUS SURVEY - DEEP DIVE
Peter Ryan - Ryan Strategic Advisory
10:00 – 10:30 Networking COFFEE BREAK
10:30 – 11:00 Consumers THE EVOLUTION OF THE NORTH AMERICAN CONSUMER
Loren Moss – Unido Digital
11:00 – 11:45 Verticalization VERTICAL OUTSOURCING TRENDS & INSIGHTS
Mark Angus - Knowledge Executive
11:45 – 12:30 Omnichannel Evolution CX TRANSFORMATION
Mark Hillary - Carnaby Content
12:30 – 14:00 Networking LUNCH
14:00 – 14:30 Seats vs Automation FUTURE OF AUTOMATION & CUSTOMER SERVICE
Chris Lord - Strategic Business Insight
14:30 – 15:00 Seats vs Automation PANEL DISCUSSION
Seats vs Automation
15:00 – 15:45 Thought Leadership RAPID FIRE PRESENTATIONS
Locations, Technologies, Value-add services

DAY 2 AGENDA (subject to change)



TIME THEME PRESENTATION
7:30 – 8:00 Networking GUEST ARRIVALS
8:30 – 9:00 Overview LEVERAGING KEY LEARNINGS FOR FUTURE GROWTH
Samantha Dumas – The Dharma Group
With Peter Ryan, Steve Weston, Loren Moss,
Chris Lord, Mark Angus, Mark Hillary
9:00 – 10:30 2018 BPO Planning CxO EXECUTIVE ROUND TABLES
Power 10 Round Tables with Collective BPO Mindshare
10:30 – 11:00 Networking COFFEE BREAK
11:00 – 12:00 One-on-Ones ANALYST & INFLUENCER ONE-ONE-ONE SESSIONS
“Speed Dating” One-on-One Sessions with Analysts,
Speakers and Influencers
12:00 – 13:00 Feedback RESOLUTIONS, OUTAKES, ACTION ITEMS
General Feedback and Action Items for Blueprints
and Outcomes- Based Models
13:00 – 14:30 Networking LUNCH

EXECUTIVE ROUND TABLES


Share your own
forecasts, opinions,
predictions and
thought leadership

ANALYSTS & INFLUENCERS


Direct interaction
and face-to-face talks
with analysts &
influencers.

YOUR INVESTMENT

Join us in Las Vegas, Nevada. Stay ahead of the curve and steer your company’s growth with absolute confidence. Seats are limited and allocations will be made on a first booked, first served basis.

PER SEAT

$1095
Includes:
• Entrance for both flagship event days
Round table seat
• Analyst and influencer networking
• Meals and soft drinks included
• Event white papers
• Event explainer videos

SEAT + SUITE

$1397
Includes:
One junior suite or deluxe room for 2 nights accommodation
• Entrance for both flagship event days
Round table seat
• Analyst and influencer networking
• Meals and soft drinks included
• Event white papers
• Event explainer videos