Launch of the CxOutsourcers Group
Are you ready to get inside the buyer’s mind?
CxOutsourcers is a mindshare group and forum for C-level decision-makers to get inside the buyer’s mind and be equipped with the latest global research and strategy to create their company’s blueprint for success.
Our flagship conference is taking place in Las Vegas on June 18th and 19th, which is an event that you don’t want to miss!
WHY WE CREATED CxO
Global BPO executives are constantly challenged to stay ahead of the industry and to get inside the buyer’s mind
CxO Member & Delegate Profile
Members and delegates to our flagship event are BPO Business & Knowledge Leaders, Strategists, Consultants and Brokers who require actual strategy and best practices on a quarterly basis to steer customer experience, contact centre and BPO investment strategies.
WHY WE KNEW THE TIME WAS RIGHT
Collectively we have a wealth of research, content, information and a global network of BPO executives, analysts and influencers
Our influential global network spans the following regions:
• EMEA (Europe, Middle East & Africa)
• ANZ (Australia & New Zealand)
• APAC (Asia-Pacific North)
• NA (North America)
• CALA (Caribbean and Latin America)
• BRICS (Brazil, Russia, India, China, South Africa).
CxO Las Vegas Launch
June, 18 – 19 2018
What questions will our flagship event answer for you?
What are global BPO buyers planning for this year?
What are their investment strategies?
What are their greatest challenges, pain points and objectives?
What criteria do I need to meet to win and retain new business/leads?
What must I do to balance seats vs automation?
What insights and best practice must I apply for CX transformation?
What is my organization’s true value proposition and strategy to address all the above?
DAY 1 AGENDA (subject to change)
|7:30 – 8:00||Networking||GUEST ARRIVALS & REGISTRATION|
|8:30 – 9:15||Global Overview||STATE OF THE FRONT-OFFICE BPO INDUSTRY
Steve Weston - Epic Connections
|9:15 – 10:00||Investment Priorities||GLOBAL OMNIBUS SURVEY - DEEP DIVE
Peter Ryan - Ryan Strategic Advisory
|10:00 – 10:30||Networking||COFFEE BREAK|
|10:30 – 11:00||Consumers||THE EVOLUTION OF THE NORTH AMERICAN CONSUMER
Loren Moss – Unido Digital
|11:00 – 11:45||Verticalization||VERTICAL OUTSOURCING TRENDS & INSIGHTS
Mark Angus - Knowledge Executive
|11:45 – 12:30||Omnichannel Evolution||CX TRANSFORMATION
Mark Hillary - Carnaby Content
|12:30 – 14:00||Networking||LUNCH|
|14:00 – 14:30||Seats vs Automation||FUTURE OF AUTOMATION & CUSTOMER SERVICE
Chris Lord - Strategic Business Insight
|14:30 – 15:00||Seats vs Automation||PANEL DISCUSSION
Seats vs Automation
|15:00 – 15:45||Thought Leadership||RAPID FIRE PRESENTATIONS
Locations, Technologies, Value-add services
DAY 2 AGENDA (subject to change)
|7:30 – 8:00||Networking||GUEST ARRIVALS|
|8:30 – 9:00||Overview||LEVERAGING KEY LEARNINGS FOR FUTURE GROWTH
Samantha Dumas – The Dharma Group
With Peter Ryan, Steve Weston, Loren Moss,
Chris Lord, Mark Angus, Mark Hillary
|9:00 – 10:30||2018 BPO Planning||CxO EXECUTIVE ROUND TABLES
Power 10 Round Tables with Collective BPO Mindshare
|10:30 – 11:00||Networking||COFFEE BREAK|
|11:00 – 12:00||One-on-Ones||ANALYST & INFLUENCER ONE-ONE-ONE SESSIONS
“Speed Dating” One-on-One Sessions with Analysts,
Speakers and Influencers
|12:00 – 13:00||Feedback||RESOLUTIONS, OUTAKES, ACTION ITEMS
General Feedback and Action Items for Blueprints
and Outcomes- Based Models
|13:00 – 14:30||Networking||LUNCH|